Shipping

Method of delivery
All deliveries are made by express courier. Goods delivery times vary and are as specified in each individual product description. Within Italy, estimated delivery time is between 24-48 hours from shipping (depending on the destination). Shipping costs are clearly indicated in the Customer’s order summary page. Each shipment is given a tracking number, which allows monitoring progress of the order. Deliveries are made only to the address provided by the Customer when placing the order. For further information on shipping times and costs, please refer to the DELIVERY AND SHIPPING PAGE.

Missed delivery

If the Customer fails to take delivery, the Carrier will leave a delivery note and return the following day, for a total of three delivery attempts. The Customer must contact the Carrier to arrange delivery to a different address, to re-arrange the delivery on a different day, or to arrange collection from the Carrier’s nearest depot. After the third delivery attempt, the Carrier will store the unclaimed goods at their nearest depot, before returning them to the sender. Cash on delivery goods will be sent back to the sender on the same day of the third delivery attempt.

Damaged goods

On delivery, the Customer must carefully check the number of packages and the external condition of the packaging. If the number of packages doesn’t correspond to the number in the consignment note, in the shipping invoice or in the delivery note; or should the packaging show clear signs of having been mishandled, tampered or damaged in such a way to suggest that the content may be tampered or damaged too, the Customer has the right to refuse the delivery, or alternatively, accept it, using in the consignment note the wording “I accept with reserve”, in order to check that the goods are in perfect condition. Should one or more items not be in perfect condition because damaged in transit, the Customer needs to notify Shootools without delay, using the contact details in the CONTACTS page. Shootools will arrange promptly for the damage item/s to be collected and replaced free of charge, or if not possible, will offer the Customer a full-refund.

All orders are sent by carefully selected carriers and require a signature upon delivery.
You will receive the tracking details for your parcel in your order dispatch confirmation email and/or directly from the courier.
Please, remember shipping to rural or remote locations may result in longer delivery times. In festive periods ensure you place your order with a bit advance to get it in time for your occasion.

Shipping EXTRA EC

The customer who requests the delivery of the product in a state outside the European Community is required to check the import costs (taxes and customs duties) applied by the country in which the goods will be shipped.
The site to check the value of customs duties in the world:
https://madb.europa.eu/madb/
International customs line to be used for all Shootools products:
90109000
With the purchase, the customer accepts the payment of taxes and customs duties imposed by the recipient country. The import costs will be communicated to the customers directly by the courier a few days before delivery and will be paid to the courier in the manner indicated by the same.
The customer who for any reason does not want to accept the payment of the import costs cannot in any way request a refund of the goods.