Withdrawals
– If you are claiming a repair of a Shootools’ product (an out of warranty repair, a review, a standard repair under warranty, a return or other) you have to fill in the Contact form. This form will provide useful information in order to investigate the issue with your product, to repair it if required and to keep you update on the repair status.
Once your request of assistance is received by ShooTools, you will be contacted by e-mail in order to get more information about the problem and provide possible solutions.
– Confirmed the need of repair of your product, we will notify you by e-mail the RMA number and the shipping address. Please note the RMA number and the shipping address have to be clearly visible on the package.
– The RMA number is valid 15 days.
– Please note that deliveries without RMA number or with expired RMA will be refused and send it back to the sender.
– Ensure that the product is securely and properly packaged for transport. Your Shootools items have to be packed carefully and shipped back to Shootools into its original packaging, complete of any accessory useful to understand the issue. Before sending the package, please include a transport document or a detailed description of the return. Please, remember to add also a dated proof of purchase for your product. Shootools cannot provide warranty repairs without receipt of any applicable supporting documentation.
– Shipping costs for repairs, included the deliveries for products under warranty or for returns within the terms, are on charge of the sender/owner of the product.
– If you like to withdrawal your product under the terms and conditions, please note the product must be returned in its original condition and packaging; it must be intact, complete with all its parts and must not show any signs of use.
Returns have to be sent at your full charge through a trusted courier to the following address:
ShooTools sas
Via Europa SN
33041 Aiello del Friuli (UD)
Italy
– Shootools is not responsible for any loss, theft or damage that may occur during shipment.
– Any return shipment charged to the consignee will not be accepted and send it back to the addresser.
– Once your parcel reaches Shootools, your product will be registered onto our repair system and an acknowledgement message will be sent to you to confirm receipt.
– If you are claiming a warranty repair for your product, an initial investigation of the item and of the supporting documentation will take place to confirm the legitimacy of the warranty. When a warranty repair applies, your product will enter into Shootool’s repair process and, upon completion, the product will be dispatched to you or made available for collection.
– If for any reason it is determined that a warranty repair is not applicable, you will be promptly informed of the issue and you will receive a quotation for the repair (based on the estimated cost of any required spare parts, labour time, return shipping and VAT costs). You can agree or reject the quotation. In case of rejection you will receive the parcel back and you will be charged of a fixed handling fee of € 50 + VAT. A charge to cover the return shipping costs may be applied. In case of acceptance of the quotation, the repair process continues and once repaired, the product will be sent back to you or made available for collection.
– If a product has been returned due to incompatibility (not subjected to our product itself) and if warranty repairs result perfectly working after the check, a fixed handling fee of € 50 + VAT will be applied.
– If the warranty repair is agreed then no labour expenses nor the spare parts costs will be applied. Shipping expenses are applied and are at your own charge.
– In case the warranty is not applicable to the product in reparation and the quotation is not agreed, a fixed handling fee of € 50 + VAT will be applied.
– Please note the outstanding amounts due, i.e. the agreed quotation or the fixed handling fee, have to be paid before the repaired item will be sent back to you.
– Claims after 10 days from the reception of the repaired product will be refused.